Shipping policy

Last updated: April 2026

This Shipping Policy applies to orders placed on LAIROS, operated by KAIROS AI.OPP LLC, a company registered in Wyoming, United States.

Shipping regions

We currently ship orders within the United States, Canada, and the United Kingdom.

Processing times

Orders are processed within 1–2 business days (Monday through Friday, excluding holidays). Orders placed after 6:00 AM CST will be processed on the next business day.

Estimated delivery times

United States:

• Standard Shipping: 2–5 business days after shipping
• Express Shipping: 1–3 business days after shipping

Canada:

• Standard Shipping: 5–10 business days after shipping

United Kingdom:

• Standard Shipping: Up to 14 business days after shipping

Delivery times are estimates and may occasionally vary due to carrier delays or high seasonal volume.

Shipping rates & free shipping

Shipping rates are calculated at checkout based on destination, weight, and carrier. Free standard shipping is available on:

• United States: Free standard shipping on orders with a subtotal of $79 USD or more after discounts (taxes and shipping not included).
• Canada: Free standard shipping on orders with a subtotal of $99 USD or more after discounts (taxes and shipping not included).

Duties and taxes (Canada)

Orders shipped to Canada may be subject to duties, GST/HST/PST, and brokerage fees collected by the carrier upon delivery. These charges are the responsibility of the customer and are not refundable by us.

Duties and taxes (United Kingdom)

Orders shipped to the United Kingdom may be subject to import duties, VAT, and customs fees upon delivery. These charges are determined by UK customs authorities and are the sole responsibility of the recipient. LAIROS is not responsible for any additional charges incurred at the time of delivery. We recommend contacting your local customs office for more information before placing your order.

Tracking information

Once your order ships, you will receive a confirmation email with tracking details.

Insurance and signature options

Optional insurance and signature confirmation services are available at checkout for an additional fee. If selected, these services will be added to your order.

Order accuracy

We strive for the highest accuracy and carefully check each order before it leaves our facility. If you notice any issue with your order, please reach out to our customer support team through our Contact Page, and we will be happy to assist.

Undeliverable or incorrect addresses

If an order is returned due to an incorrect or incomplete address provided by the customer, or refusal of delivery, reshipment costs will be the responsibility of the customer.

Damaged or missing packages

If your order arrives damaged, or if the tracking shows "delivered" but you did not receive the package, please contact us within 7 days. We will investigate with the carrier and work with you on a replacement or refund where applicable.

Preorders and backorders

Preorder or backordered items will ship according to the estimated date on the product page. In the event of a significant delay, we will notify you and offer the option to wait or receive a refund.

Contact

For any shipping-related questions, please reach out through our Contact Page. You may also contact us at support@lairos.com.